IT Outsourcing: The When & Why for small & medium-sized businesses

As the owner or manager of a small or medium-sized company, you have probably heard about other companies outsourcing some aspects of their business. The reason why outsourcing seems obvious, praised by experts across various industries as the key to cutting costs for business functions, is that it’s possible to run an entire IT sector without ever hiring a single employee.

But is there more to IT Outsourcing than just the financial aspect? In this article, we will explain the When & the Why of IT Outsourcing. And, as a bonus, we’ll provide some tips to help you successfully manage relationships with your outsourced IT employees.



The When

According to our experience here are the key circumstances that trigger companies to use our outsourcing solutions:

  • Decrease and manage operating costs. When you outsource, you reduce the costs associated with hiring an employee, such as management oversight, training budgets, health insurance, employment taxes, retirement plans, office space, equipment costs, etc.


  • Improve company focus. It is neither feasible nor possible for your company to be excellent in every sphere of business out there. Outsourcing lets you focus on your core competencies while the outsourced company focuses on theirs.


  • Gain access to experts in the field. When you want to maximize your return of investment, outsourcing information technology to a firm that specializes in the areas you need is the best way to go. Instead of just the knowledge and experience of one person, you benefit from the collective experience of a team of IT professionals. Hexagon Outsourcing Solutions require their IT staff to have proper industry training and certifications as well.


  • Reduce Risk. Keeping up with the technology required to run your business is expensive and time-consuming. Because professional outsourced IT providers work with multiple clients and need to keep up on industry best practices, they always know what is right and what is not. This kind of knowledge and experience dramatically reduces your risk of implementing a costly wrong decision.


The Why

There are many benefits you experience when you outsource your company’s IT functions :

  • Flexibility. Hexagon Outsourcing has multiple resources available to them, while internal staff may have limited resources and capabilities.


  • Burnout reduction for regular employees. Using an outsourced IT company shifts the burden from your staff who has taken on more than he or she was hired for because of the increasing needs of your company. You will establish a better relationship with your employees when you let them do what they do best and what they were hired to do.


  • Access to the latest and greatest in technology and advice. You may have noticed how rapidly software and hardware grow obsolete in this industry. How is one staff person going to keep up-to-date with everything? Outsourcing gives you the benefit of having more than just one IT professional. And since it’s the core competency of the company, they can give you sound advice to make your investments work for You.


  • Cost savings. Outsourcing your IT services provides financial benefits such as reduced overhead, bulk purchasing and leasing options for hardware and software, and software licenses, as well as potential compliance with government regulations that you don’t want to deal with.


  • High quality of staff. Since it’s their core competency, outsourced IT vendors look to hire staff with specific qualifications and certifications. You may not know what to look for if you’re hiring someone to be on staff full-time, so you may hire the wrong person for the job.



Now that you have seen the when and why companies take on services associated with outsourcing their specialized IT employees, teams, or departments, there is a lot to think about. Whether you choose to outsource or hire internally, one thing is certain, you must know how to manage successful working relationships with your IT employees. Let’s face it, they’re not always the easiest people in the world to understand and deal with, right?


Here are some tips:

  • Clearly establish and communicate the objectives of your project or tasks.
  • Have a strategic vision and plan for your project.
  • Insist on a contract or plan that includes all the expectations of the relationship, especially the financial aspect.
  • Keep clear and open communication with all concerned individuals or teams.
  • Rally support and involvement from decision-makers involved.

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